How can we help?
Sizing questions, delivery updates, or something that didn’t turn out how you hoped — send us a note and a real person will sort it.
Reach us
Manage your membership
Check your plan, see your next renewal date, or cancel. Doing it yourself is the fastest route and needs no phone call.
Manage or cancel- Membership details and what’s included are on the VIP Club page.
- Rather we did it? Email support@trybellas.com with “Cancel membership” in the subject line, call 1-888-683-5687, or use the form below.
- Include your order number and the email address on the membership so we can find it first time.
Cancel before your renewal date to avoid the next charge. Benefits stay active until the end of the period you’ve already paid for, and a charge already taken isn’t refunded.
Asked most often
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Where is my order?
Start with the order tracker. A tracking page that hasn’t updated in a day or two is usually normal — carriers scan in batches.
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I never got a tracking number.
Check junk and spam first, then search your inbox for “Bellas”. Shipping confirmations get filtered constantly. If it genuinely isn’t there, write to us and we’ll resend it.
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Can I change my address or cancel an order?
Only before it’s dispatched, so write to us as soon as you can. Once an order is with the carrier it’s out of our hands.
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The wrong item arrived.
Email us three photos from different angles along with your order number and we’ll put it right.
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How do I cancel my membership?
Fastest is the membership page — cancel yourself, no phone call needed. You can also email, call us, or use the form below.
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Refunds and returns
The full process is on our refund policy.
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On card details
We only ever ask for the last four digits. Never send a full card number, CVV or expiry date by email — to us or to anyone.